Warranty
Claire Newell Ent. Warranty
Claire Newell Ent. products provide quality and style and it is our desired objective that the product you purchase is completely free of defects in materials and workmanship. Our warranties are in place to assist you in the unlikely event that a defect should arise.
If you have had your product for a longer period of time, and believe that your product may have a defect then please contact us at (877) 7-CLAIRE or e-mail us at sales@clairenewell.com. You will be issued an RA (Repair Authorization) number, and will be referred to the nearest service center so that your product may be evaluated to determine whether or not a defect exists.
If a defect should become apparent during the warranty period, Claire Newell will repair your luggage at our expense. Or, we may choose to replace your product at our expense with the same piece, or with another similar piece of equal or greater value. In either case the final decision will be made by the authorized repair location on your behalf.
It is the consumer's responsibility to transport the bag to the authorized repair location, and to provide the original receipt along with the warranty card. While we make every attempt to use repair locations that are conveniently located, occasionally you will be required to send your bag postage pre-paid to the closest authorized repair location. The warranty does not cover transportation charges.
Since our warranty is in place to resolve claims resulting from manufacturer defect, it does not cover damage of any kind. Abuse, misuse, neglect, unauthorized repair, and damage which occurs while the product is in the care or custody of a third party including airlines, hotels and other carriers are not covered under Claire Newell-CN warranty. This warranty is limited to the value of the product itself. Warranty periods vary from product to product. Please feel free to contact us with questions specific to your item.
Lifetime Warranty on CN Travel Collection items: (Large Suitcase, Carry-On Luggage, Messenger Briefcase and Tote Bag
3 year limited warranty on CN Travel Collection items: Travel Wallet, Passport Case, Luggage Tag, Business Card Holders, Pop N' Shop, Key Chain, Travel Candles
